Frequently Asked Questions
When will my order ship?
Most in-stock orders with no engraving are shipped within 48 hours. On engraved purchases, please allow 3-5 business days to complete engraving. Personalized signs take 2-6 weeks depending on the sign style. If you need something shipped quickly, Call us at 919.336.3154 and we'll do what we can to rush your order.
Do you ship to foreign countries?
For most of our products, we do not ship outside the U.S. We do have select items that can be shipped to Canada. If you would like a shipping quote you can call us (919-336-3154) or email us (email@example.com) for a quote. If emailing, please be sure to note what you're interested in so we can give you an accurate quote! Orders can also be phoned in.
Will I be notified when my order ships?
If you have supplied us with a valid email (and your spam filter does not block us) you will be emailed a tracking number when your order ships. If you do not receive this tracking number within 7 business days, feel free to contact us.
Why do personalized signs take so long to ship?
Our personalized signs are works of art and made to order. They each have their own unique graphics and personalized wording. At any time of the year, and particularly as the holiday season nears, we may have a "backlog" of orders for these extremely popular gifts. Our personalized signs are proudly made in the U.S.A. and we promise the wait will be worth it!
Do you ship to APO boxes?
Yes, we gladly ship via the U.S. Postal Service to our military customers with APO boxes and at a reduced shipping cost. See Shipping & Handling page for price chart.
What if my product arrives damaged?
While we package everything well and consider ourselves dang near perfect, unfortunately, the gremlins at FedEx or the Postal Service occasionally manage to trip us up. If that happens, please keep the item in its original packaging and contact us. Packages must be opened and inspected within three days of delivery as FedEx will not honor any claims made after a reasonable time. Sorry, but we cannot be responsible for damages discovered weeks or months later. If you want a replacement, we will send one out immediately at our cost, or we will refund your total purchase price (including shipping) if you prefer.
Will my sign fade if put outside?
Our signs are made by many different companies, with very different methods, on very different kinds of substrates. Without getting too detailed, some companies use heat to make an image, some print right on the wood or metal, some use coatings, a few are hand painted, and others are even made of baked enamel.
In reality, no sign is totally impervious to the effects of sunlight and UV rays. As we tell customers who call, if a paint had been devised that could hold up forever when facing constant weather exposure, we’d all use it to paint our decks…and just once!
Our metal signs are made using sublimation, which basically involves transferring an image using very high heat and then coating it. This makes the sign more expensive to makeas it’s slower and involves more hands-on laborbut it also creates an image that is more fade resistant (not fade proof).
We recommend that customers buying a personalized sign to put outdoors should select metal when they can, as it seems to do a little better than wood. In general, these signs seem to hold up well in the elements, and if they fade or weather slightly, well, they’re supposed to look like antique signs anyway!
Lastly, we do not recommend that you spray your sign with any sealant or protectant product, as there is no way to tell if it will react with the paints or inks used in the creation of the sign. If you do, you do so at your own risk, as this can cause an immediate yellowing depending on what chemicals happen to be involved.
Will there be an invoice in the box?
Because many of our products are gifts, we do not put an invoice in the box showing price, only a packing slip and (if you choose) a gift note. The emailed order confirmation you receive after ordering has the total cost of the order on it and can be printed if you need a receipt. If you forget, please email us and we'd be happy to send you one!